Complaint procedure

Thank you for your inquiry. Please note that any complaint should initially be addressed to the retailer, as they are responsible for managing your complaint. The retailer will usually reach out to us if further assistance is required. According to the product safety regulation, a legitimate complaint entitles you to at least two different forms of remedy, unless this is not possible or would cause significant inconvenience to you as a consumer or the business. Remedies may include repair, a new product, or a refund of the purchase cost.

If the scope of your complaint requires you to contact us, please send your inquiry to complaint@bloomingville.com. Please provide your name, phone number, and details of the relevant items, including item number, batch number (if possible), etc., as well as where you purchased the item. Additionally, you should specify the type of complaint and inform us of any serious accidents or safety issues related to the product. This will enable us to provide the best possible assistance. Your inquiry will be handled internally by our relevant departments.

You receive a response to your complaint within 3 weeks, and in the case of a justified complaint, a solution is offered as soon as possible and within 3 months at the latest.

After handling your complaint, it will be recorded internally in our register of complaints and product recalls. We only store personal data that is necessary for the investigation of the complaint and only as long as necessary for the investigation (in any case, no longer than five years after the data has been recorded).

If your issue has not been resolved, you have the option to submit an official complaint to:

For Danish citizens: Nævnenes Hus, Toldboden, 8800 Viborg, Denmark, https://naevneneshus.dk
For citizens of other European countries: The European Commission's online complaint portal: https://ec.europa.eu/odr